Really Wild Birdfood Co
Call us to place an order 01489 896785
Or
email sales@reallywildbirdfood.co.uk
Orders are currently taking 1-2 working days! Find Out More >

Delivery Details

IMPORTANT NOTICE: Please note that, due to the ongoing COVID-19 (coronavirus) outbreak, all orders are currently delayed by 1 to 2 days. Thank you for patience, and please rest assured that we are working hard to ensure that your purchases will be with you soon.


Orders received Monday to Friday before 8am will be dispatched on the same day. Any orders after 8am will be dispatched on the next working day. We regret that standard deliveries cannot be made at the weekend, or during Bank Holidays.

When ordering bird seed direct from our farm, please remember that all accompanying purchases also come with Free Delivery.

Live Foods such as mealworms will be delivered by First Class Royal Mail and they will arrive separately to any other items ordered - please note that there can be a delay due to the high volumes of mail orders in the Royal Mail system at the moment.

Click & Collect - currently we are not able to offer this service, however we are working on this and will keep you updated as to when we are able to deliver this service in a safe way for both our staff and customers on the Farm.

Additional Delivery Charges

If you would prefer to order non-food items on their own (without the addition of seeds, peanuts, etc.), these will also be dispatched for Next Working Day Delivery, but with a charge of £5.95 to cover P&P. This fee will be added to your total automatically when you checkout.

Our UK free delivery boundaries include most of the UK mainland, however for some regions on mainland Scotland, and the Scottish Highlands and Islands we are required to pay an additional courier charge which means we must also add a charge for delivery. We do, however absorb most of the additional delivery charge, and the charges we make are per consignment, not per item.

We are sorry but we are not now able to routinely offer delivery to Northern Ireland, the Isle of Man, Channel Islands or ROI, however should you live in one of these locations, please contact us with details of items you would like to order and we can price each order on an individual basis.

Exceptional Post Code
Delivery Charge Per Consignment
AB31-38, AB40-56, IV 1-28, IV30-32, IV36, IV40, IV50-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50, TR21, TR25
£8.00
All HS codes, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44
£16.00

Tracking & Receiving Your Delivery

We have a ‘no signature’ contract with our courier, which means that you don’t have to be at home to receive your goods. Simply let us know where you would like your items to be left (ideally somewhere safe and dry), and we will take care of that for you. If required, we are also able to deliver to a different UK address, such as your place of work, at no extra cost.

Once your goods have been picked up from our farm and scanned at the local depot, an email will be generated to let you know that your goods are in transit, and that you should expect to receive them the next day. If you provide us with a mobile number you should receive a text on the day of delivery, advising you of the expected 2 hour delivery window. If your goods do not arrive as expected, simply log on to the Netdespatch site, quoting your consignment number to find out where your goods are. You can also call us on 01489 896785, and we will do our best to investigate the matter on your behalf.

Feedback

We have an excellent relationship with our courier company (APC), and entrust them with the safe delivery of your goods. We expect your order to arrive undamaged at your requested location, on the specified date of delivery, and also expect the drivers to be helpful and courteous. If your delivery experience falls short of your expectations in any way, please let us know, so that we can actively manage the situation for a positive outcome. Equally, if you are especially pleased with our service, we would like to hear about that too! Contact us>