Delivery DetailsWe offer FREE next working day delivery to normal UK delivery areas (see below for exceptions) on all orders containing bird seed. All telephone and internet orders received before 1pm on Mon/Tue/Wed/Thu will be dispatched on the same day for Next Day Delivery – your order will arrive between the hours of 8am and 6pm the following day. Orders received before 1pm on a Friday will be dispatched the same day for Monday delivery.
When orders are received after 1pm, we always do our very best to dispatch them the same day, although we cannot guarantee this as standard. We regret that standard deliveries cannot be made at the weekend, or during Bank Holidays.
When ordering bird seed direct from our farm, please remember that all accompanying purchases also come with Free Delivery. Live Foods such as mealworms are also delivered by First Class Royal Mail, although they will arrive separately to any other items ordered.
Additional Delivery ChargesIf you would prefer to order non-food items on their own (without the addition of seeds, peanuts, etc.), these will also be dispatched for Next Working Day Delivery, but with a charge of £5.50 to cover P&P. This fee will be added to your total automatically when you checkout.
Our UK delivery boundaries include most of the UK mainland, but exclude Northern Ireland, some regions of Scotland, the Scottish Highlands and Islands, and the Isle of Man and Channel Islands. We are required to pay an additional courier charge in these areas, which means that we must also add a charge for delivery. Details of additional charges for these areas are as follows:
Exceptional Post Code
Delivery Charge Per Consignment
AB31-38, AB40-56, IV 1-28, IV30-32, IV36, IV40, IV50-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50, TR21, TR25
All HS codes, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44
All IM, GY, JE, ZE, BT (Northern Ireland) post codes and ROI
Tracking & Receiving Your DeliveryWe have a ‘no signature’ contract with our courier, which means that you don’t have to be at home to receive your goods. Simply let us know where you would like your items to be left (ideally somewhere safe and dry), and we will take care of that for you. If required, we are also able to deliver to a different UK address, such as your place of work, at no extra cost.
Once your goods have been picked up from our farm and scanned at the local depot, an email will be generated to let you know that your goods are in transit, and that you should expect to receive them the next day. If you provide us with a mobile number you should receive a text on the day of delivery, advising you of the expected 2 hour delivery window. If your goods do not arrive as expected, simply log on to the Netdespatch site, quoting your consignment number to find out where your goods are. You can also call us on 01489 896785, and we will do our best to investigate the matter on your behalf.