Really Wild Bird Food Security, Privacy & PasswordsWhen you order with Really Wild Bird Food, you can be sure that every measure has been taken to ensure your privacy and security, for essential peace of mind.
For more details about our privacy promise and security measures, see below:
Our Privacy PromiseThe privacy of our customers is our top priority when processing orders, which means that we will always handle your personal information with great care and sensitivity. We never release any personal details outside of the company for mailing or marketing purposes, which means that they are used strictly for the processes of payment and delivery. We act in accordance with the Data Protection Act at all times, ensuring that all personal information remains fully confidential, and is stored on a secure server.
Transaction SecurityThe security of your payment is paramount, which is why we use Sagepay Secure to process all card transactions. When you order online, your card details are never made known to us. For those who order by telephone, we hold your details until we processes the order, after which the information is immediately shredded. To double check that your web page is secure before completing the transaction, simply check that the address in your browser beings with ‘https’, in place of the usual ‘http’.
Forgotten PasswordsIf you have forgotten your password, simply enter your email address on the Previous Order page, and a we will email your current password to your chosen address. Simply follow the instructions in the email to change your current password. Alternatively, feel free to call us on 01489 896785, and we will be happy to provide you with further assistance.
PhishingAs many of you will know, phishing is the practice of sending emails to trick customers into releasing confidential information. Please note that we will never ask you to send us your personal details via email! In the event that we do need to contact your regarding your personal details, we will do so by telephone, or ask you to give us a call.