Privacy Policy

We are committed to protecting your privacy, and we do our best to be transparent when it comes to the information we collect about visitors to our website. Please review this policy for your peace of mind.

1. Information Requests

You can check the information that we hold about you at any time by contacting sales@reallywildbirdfood.co.uk. Any inaccuracies you report to us will be rectified as quickly as possible. In most circumstances, we will be happy to delete your personal information if you request it (although the law grants us the right to refuse in certain cases).

2. What Information Do We Collect?

We only collect information about you in accordance with the relevant laws, including the General Data Protection Regulation (GDPR). All sensitive information is held securely, and we do not share it with unaffiliated third parties.

The information we record includes:

1. Your name
2. Your delivery and billing addresses
3. Your contact numbers and email address
4. Your payment details (excluding visa/debit security codes)
5. Your login details (if you register an account with us)

We only collect this information when you contact us, register an account, or place an order with The Really Wild Birdfood Co. Our website only collects this data when you input it yourself – we will never collect the personal details listed above without your knowledge.

In addition to the above, we use Google Analytics to track website traffic and user behaviour. This tool provides us with aggregated data (e.g. how many people visited a specific page in one day, where users are finding links to our website) but it does not record personal information like your name or contact details.

That being said, if you would prefer not to be included in our Google Analytics data, you can opt out using this browser add-on.

3. Why Do We Collect This Information?

Our reasons for collecting your personal information are as follows:

1. Administration of accounts
2. Order fulfilment
3. Statistical gathering (which helps us improve our services)
4. Sending out our newsletter and other marketing materials (if agreed by you)

4. Our Mailing List

If you are subscribed to our mailing list, you will receive our email newsletter and other marketing materials that we think might interest you. We will never share your contact details with unaffiliated third parties or send you anything that isn’t related to The Really Wild Birdfood Co.

You may unsubscribe at any time – to remove yourself from our mailing list, click the unsubscribe button in any of the emails we send, or email sales@reallywildbirdfood.co.uk to request removal.

5. Cookies

This website uses cookies to improve your online experience. View our cookies policy here.

6. Information Security & Fraud Prevention

In order to secure transactions and any other sensitive information submitted via this website, we employ the services of a Encryption Everywhere certificate.

We take the risk of internet fraud very seriously, so in the event that we believe an order has been placed fraudulently or our website has been abused in any way, we reserve the right to share relevant information with third party fraud prevention companies (including banks) and the police.

If you have any questions about this privacy policy, please email sales@reallywildbirdfood.co.uk.

See also: Passwords & Security